Our mission

To deliver care that feels like family — built on trust, backed by professionalism, and centred on the unique needs of every person we serve. We promise to listen, respond, and lead with empathy where others follow with routine.

Our vision

To redefine the standard of home care by trust, transparency, and personalisation the pillars of every care journey. We envision a world where every individual — no matter their age, ability, or condition — can live safely, confidently, and joyfully at home, supported by a team who truly cares.

What Makes Us Different

With Encounter, you’re not passed from department to department. Our founder and leadership team personally ensure your loved one’s care is right from Day 1.”

This personal guarantee adds warmth, accountability, and trust, something corporates can’t replicate at scale. But we don’t just provide care, we provide confidence.

What sets Encounter Live-In Care Specialists apart is our firm commitment to do what many others don't: we lead with understanding before action.

Free, No-Pressure Home Care Needs Assessment

We offer a completely free home care needs assessment as a first step — Before we offer care, we listen, visit your home, and understand your needs — all completely free.
Because real care starts with trust.

Real Time Care Update

Same Carer Promise (Continuity Model)

Our mission is to connect families with reliable home care solutions, fostering independence and enhancing the quality of life for our clients while providing peace of mind for their loved ones. In today's fast-paced world, technology plays a pivotal role in connecting families to the care provided to their loved ones. Through innovative platforms, families can stay informed about the daily care their relatives receive, offering peace of mind during challenging times. These digital tools allow for real-time updates on health status, treatment plans, and any issues that may arise, ensuring that concerns are promptly addressed

With our meticulously designed and comprehensive carer matching systems, we go above and beyond superficial assessments. We will delve deep to carefully assess your unique needs, lifestyle, and personal preferences. This thorough evaluation allows us to paint a complete picture of the support you require, enabling us to pair you with a dedicated carer who not only possesses the specific skills, experience, and knowledge necessary to address your immediate needs, but also understands the nuances of your personality and preferences. We promise you consistency in care and a true build relationship with your carer team.

Great care comes not just from knowledge, but from understanding, empathy, and the ability to connect with people on a human level. That’s why carers receive specialised training that goes far beyond the minimum required by law. They are not just prepare to complete tasks , but are prepared to make people feel safe, respected, and emotionally supported every day.

Flexibility in How Care Is Delivered

A truly personalised care plan that fits into your life, not the other way around. Unlike larger providers with rigid routines and standardised plans, we adapt to your daily preferences, involve your family in care planning, and respect your cultural needs

Weather be it from food and faith to language and lifestyle. With the same trusted carer by your side, you get continuity, dignity, and peace of mind that big agencies simply can’t offer.

You want to know your loved one is in safe hands — not just cared for, but truly seen and understood. That’s why it matters that our service is rated ‘Good’ by the CQC and recognised with industry awards. But more importantly, you’ll feel the difference of a smaller, more personal team. With us, you’re not passed from person to person. You’ll speak to real people who know your story, listen to your concerns, and stay beside you every step of the way — because you deserve care that’s not only qualified, but deeply human.

Family-Owned and Accountable

Training that goes beyond Regulation

Our Onboarding Process

Discover how we create value through our systematic and efficient approach to support you.

Step Two: Consultation Free Home Visit for Care Assessment

We provide personalized visits to your home or hospital setting, where our experienced team conducts a thorough assessment of your loved one's specific care needs, ensuring that we take into account their medical history, daily living requirements, and emotional well-being, thereby allowing us to create a tailored care plan that effectively supports their health and enhances their quality of life.

Step Three: Personalised Care Plan

A prepared care plan, which is a comprehensive document developed from the detailed information collected during an assessment process, serves as a crucial roadmap for addressing the specific needs and preferences of an individual, ensuring that their health and wellness goals are met effectively and holistically

Step One: Get In Touch With Us

For any inquiries or to seek assistance with our services, please feel free to either give us a call at your convenience or fill out our user-friendly form located in the contact section of our website, where you can provide detailed information about your needs or questions, allowing us to respond promptly and effectively to ensure your experience is as smooth as possible.

Step Four: Your Care Starts

We match you up with a team of carers whom you will see continuously coming in to support you. It will be between 3- 4 of same carers assigned to you to cover holidays and days off. Your dedicated carers begin your support promptly at the agreed-upon times, ensuring that you receive the assistance you need precisely when you expect it, which helps to create a reliable and structured routine that can greatly enhance your overall well-being and sense of security.

Our team

Our strength lies in our individuality. Set up by Hannah & Gladys, the team strives to bring in the best talent in various fields, from Care Manager, Care Coordinators, Senior Carers and Care Staff.

Hannah Clemence

Registered Manager

Gladys Takawira

OPERATIONS MANAGER

Jaden Smith

CARE MANAGER

Jessica Kim

CARE COORDINATOR